This privacy policy sets out how Energy and Compliance Ltd will use and process any information that you give to Energy and Compliance Ltd whilst using the website. (“Website” refers to www.energyandcompliance.co.uk).
Here at Energy and Compliance Ltd we take your privacy seriously and will only use your personal information provided on the website to provide the information on the services you have requested from us. This policy together with any other document referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us will be processed.
Please read the following carefully to understand our views and practices regarding your personal data.
Purpose
The purpose of this privacy policy is to assure you that we fully respect your privacy and the personal data that we receive and process. Also aimed to explain the personal information we collect from our website and how we ensure the best protection. This policy governs Energy and Compliance Ltd.
Data Protection
Paul Deane, Director of Energy and Compliance Ltd is the data controller (for the purposes of the General Data Protection Regulation (GDPR) and Data Protection Bill (2018)) of personal data that you provide to us. This means that the Director has a duty to comply with the provisions of the General Data Protection Regulation and Data Protection Bill when processing your personal data.
What we collect
We may collect the following information:
- Name
- Contact information including email address and phone number.
- Demographic information including postcode and address.
- Other information relevant to the service requested.
How we use your information
We use the information you provide primarily for the provision of services to you and for related purposes including:
- Updating and enhancing client records.
- Analysis to help us manage our business.
- Legal and regulatory compliance.
- Responding to client enquiries.
- Keeping you updated with business activities.
This information, contact information and name must be provided by you to us, to enable us to assist with enquiries directed through our website. When we collect information from you, we will inform you whether you are required to provide this information to us.
Our use of that information is subject to your instructions, the General Data Protection Regulation and The Data Protection Bill and our duty of confidentiality.
Disclosure of your information
We have a relationship with third parties that we routinely share contact information. Currently we operate alongside ‘Utilitywise’. This partnership enables us to effectively provide energy and compliance services to our valued clients.
We will not provide your information provided on the website to third parties unless you provide us with consent to do so, unless we believe in good faith that the governing law requires it.
Storage of Personal Data
We will store all personal data you provide to us for an initial period of 12 months so that we in principal can communicate with you in relation to your enquiry.
Legitimate Basis
We are relying on your explicit consent to process your personal information provided to us through the website and email. You have provided this consent when you send an email with an enquiry or sent an enquiry through on the website.
You have the authority to revoke this consent at any time, however this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent. To withdraw your consent you can contact us at any time by email at [email protected]. We rely on your consent and contractual pre-requirements as a legitimate basis for processing your personal data, compliant with the General Data Protection Regulation.
Your Rights
Under the General Data Protection Regulation, you have a number of important rights that you can exercise free of charge. These include but are not limited to:
- Access to your personal information and other supplementary information.
- Object at any time to processing of your personal information for direct marketing.
- Object in certain other situations to the continued processing of your personal information.
- Restrict our processing of your personal information in certain circumstances.
If you want more information about your rights under the General Data Protection Regulation please see the Guidance from the Information Commissioner Office on Individual’s rights under the GDPR.
If you want to exercise these rights, please:
- Email or write to us on contact information provided below.
- Provide sufficient information so that we can identify you. We may need to contact you to request further information to verify your identity.
- Let us have proof of your identity and address.
- State the right or rights that you wish to exercise.
Access to Data
You have a right of access to the personal data that we hold about you. If you want to exercise your right please notify our office in writing or email contained below. If you believe that any information we are holding on you is incorrect or incomplete, please contact our office as soon as possible. We will promptly correct any information found to be incorrect.
Cookies and Google Analytics
Similar to many other websites we use cookies and Google Analytics. We use them to help us analyse how visitors use our site to enable us to make informed decisions about improvements to the site and the content our visitors like.
Cookies and Google Analytics do not collect personal data about you, they only let us see visitor behaviour on our website without letting us identify you specifically.
Links to other websites
With our website providing services it may provide links to third party websites which are of interest. This however means that we cannot control those websites once you have left the Energy and Compliance Ltd website (www.energyandcompliance.co.uk). Therefore we advise you to review their individual privacy and protection policies to protect any information you may wish to give to these websites. We cannot be responsible for the protection or privacy of the given data to these third party websites.
Security of your data
We strive to keep your personal information safe and prevent unauthorised access, disclosure or use of your personal information. We comply with the General Data Protection Regulation for the purposes of controlling data.
Future processing
We do not intend to process your personal data information for any reason other than stated within this privacy policy. If this changes, we will update the policy on the website and inform you where relevant.
Changes to our privacy policy
This privacy policy was published on 18th May 2018. We constantly review our privacy policy and any changes we make to our privacy policy will be made available on the website.
Making a complaint
We hope that you are happy with our service and that we can resolve any issues or complaints that arise. Sarah Waugh is our Data Protection officer. Please get in touch on the detail provided if you have any concerns.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union ( or European Economic Area) stating where you work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority is the Information Commissioner’s Office who can be contacted at Report a Concern.
Contact us
Any questions, comments or requests regarding the privacy policy are welcomed and should be directed to our office:
Company: Energy and Compliance Ltd
Address: 130 Old Street, London, EC1V 9BD
Contact number: 02038 156 582
Email: [email protected]
Website: www.energyandcompliance.co.uk
Energy and Compliance Ltd is registered with the Information Commissioner’s Office (ICO)Registration number: ZA243662