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Privacy Policy

Effective Date: 10 February 2026

This Privacy Policy explains how Energy and Compliance Ltd collects and uses personal information when you visit the website or use our services.

1. Who We Are

Energy and Compliance Ltd delivers energy compliance services across the UK. This policy applies to personal data processed in connection with website use and service delivery.

2. Information We Collect

We collect information you provide directly, including:

  • Name

  • Business name

  • Contact details including email and phone

  • Property details relevant to service requests

We also collect technical information automatically via cookies and other tracking technologies when you use the website. This may include IP address, device type and browsing behaviour.

3. How We Use Your Data

We may use personal information to:

  • Provide and manage services you request

  • Communicate about bookings, reports or follow-up actions

  • Improve and personalise website experience

  • Send service related notifications and updates

  • Comply with legal obligations or regulatory requirements

4. Legal Basis for Processing

We process personal data where:

  • It is necessary for performance of a contract

  • You have consented to the processing (where applicable)

  • We have a legitimate interest in operating and improving our services

  • We are required to fulfil a legal obligation

5. Cookies and Tracking

The website uses cookies to enhance experience, tailor content and analyse traffic. Cookies may be session based or persistent. You can manage preferences through the cookie banner.

6. Sharing and Disclosure

We will not sell personal data. We may share personal information with:

  • Accredited assessors and staff engaged to perform services

  • Service providers assisting with communication, billing or IT services

  • Legal authorities where required by law

7. Data Security

We implement commercially reasonable safeguards to protect personal information against unauthorised access, loss, misuse or alteration.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes it was collected, satisfy legal obligations and for legitimate business needs.

9. Your Rights

Depending on applicable law, you may have rights including:

  • Access to personal data held about you

  • Correction of inaccuracies

  • Request deletion or restriction

  • Object to processing in certain circumstances

Requests can be submitted via contact details on the website.

10. Third Party Links

The website may include links to third party sites. This policy does not cover how other sites handle personal information.

11. Contact

For questions about privacy or to exercise your data rights, contact details are available via the website.